Synapture

Integrator › DocuWare

Technology partner

DocuWare

Synapture is a DocuWare Gold Partner: a structuring partnership spanning integration through to publishing business solutions built around DocuWare.

The Synapture team at the DocuWare booth

The solution

  • Hybrid cloud/on-premise architecture; hosted in the European zone (Ireland, Netherlands).
  • Registered as an Accredited Platform (PA, formerly PDP) by the DGFiP for e-invoicing.
  • IDP (Intelligent Document Processing): automatic AI-driven data extraction, including from unstructured documents.
  • DocuWare AURA: a chatbot built into the DMS that searches your documents, answers in natural language and compares content across several files.
  • ISO 27001, ISO 22301 and NF 203 (electronic vault) certifications.

Our role as a software publisher around DocuWare

Beyond integration, Synapture publishes business solutions that extend DocuWare: Pulse Data Room × DocuWare (M&A legal module), Pulse QMS × DocuWare (industrial quality). The principle stays consistent: DocuWare handles indexing, internal workflows and regulatory archiving; Pulse opens up the external relationship and adds business functionality.

Synapture also supports migrations from M-Files, OpenText, Alfresco and SharePoint to DocuWare.

Collaboration in production

This deployment illustrates that complementarity: a Pulse quality portal opened to external partners, DocuWare at the heart of the document system, and Mistral AI for automatic qualification and routing of requests — 100% of requests processed with no volume filtering.

Customer feedback

Customer stories

Customer case — Industry (chemicals) × DocuWare

DocuWare at the core, Pulse as the external layer

A specialty chemicals manufacturer handles high volumes of customer requests with DocuWare as its document foundation: indexing, internal workflows and regulatory archiving.

With Pulse as an overlay and Mistral AI: a quality portal opened to external partners, automatic analysis of every request, detection of returned goods, qualification against the business matrix, and routing to the right contact — without ever displacing the document management system already in place.

100%

of requests processed, no volume filtering

Auto

qualification and routing

Passons à l'action

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