Our business solutions › Quality for Industry
Business solution
The quality portal that opens your processes to external partners — claims, non-conformances, audits — while keeping your document management (DMS) at the heart of the system.
Key strengths
Real-time tracking
For external partners and the quality team alike.
Personalized customer portal
Welcome email, dedicated space, document upload, branded to your identity.
Streamlined training and onboarding
Custom folder structure, managed training materials (PDFs, images, videos).
Native integrations
SharePoint, DocuWare, Alfresco, M‑Files, ERP, CRM (Salesforce).
Secure exchanges
ISO 27001, GDPR, sovereign hosting, Microsoft Entra ID SSO, strong authentication.
Built-in Mistral AI
Automatic routing of return requests, metadata enrichment, multi-document summarization, intelligent classification.
Today, most quality exchanges — claims, disputes, non-conformances — still run through email or phone calls. The result: lost productivity, fragmented follow-up, and a negative impact on partner satisfaction.
Pulse opens a customer/supplier portal with no account creation required, natively connected to SharePoint, DocuWare, Alfresco, M‑Files, ERP and CRM systems: partner forms automatically trigger business workflows, documents are archived in the right place with the right metadata, and users can only view them according to their permissions.
A partner completes a claim online in Pulse, attaching the required supporting documents, which are immediately visible from the DMS, and receives instant confirmation. Mistral AI reads the form, identifies the request type (return, dispute, non-conformance) and automatically routes the case to the right quality manager. The request is then handled in the DMS by the quality teams, while the partner tracks progress in real time from the Pulse portal. The case is finally classified and archived in the DMS with a defined retention period.
Customer feedback
Customer case — Industry / Laboratories
Before Pulse: quality management via Excel and email, little overall visibility, heavy reliance on individuals, no external access.
With Pulse: a single point of entry, clear workflows, tracked action plans, and a portal open to partners.
"This project didn't just digitize documents — it transformed the way our teams collaborate with our partners."
30%+
of claims processed automatically by AI
Customer reference — Christeyns France
Based in Vertou, near Nantes, Christeyns France chose DocuWare to digitize its Quality and contract management processes, handle 17,000 invoices per year and comply with mandatory electronic invoicing legislation.
"With DocuWare, we turn a regulatory constraint into an operational opportunity: documents, data and flows are centralized and traced, teams share the same information, and electronic invoicing is part of a drive for automation, quality and competitiveness."
"From a quality standpoint, with DocuWare, we respond faster to customers and improve our teams' efficiency every day."
"Our goal: cut data entry time by 50% to free up our teams for value-added tasks."
"DocuWare is at the heart of our digital ecosystem: from contract setup to electronic invoicing."
17,000
invoices handled per year
-50%
targeted data entry time
Use case — Industry (specialty chemicals)
A specialty chemicals manufacturer handles high volumes of customer requests: diverse claims that are hard to qualify and route, with expected fast response times and demand peaks.
With Pulse and Mistral AI: systematic analysis of the content of every customer request, regardless of format or volume; automatic detection of merchandise return requests; qualification against the business matrix; triggering of the appropriate actions and routing to the right contact.
Results: significant time savings, better visibility on critical information, fast adoption, continuously enriched models, reduced processing times.
100%
of requests processed, with no volume filtering
Auto
qualification and routing
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